Description

About Amazon Japan Operations

Amazon Japan Operations (JP Ops) is responsible for Amazon Japan's end-to-end logistics and operations in Japan, operating a large-scale, highly integrated supply chain spanning from First Mile to Last Mile. Through Fulfillment Centers (FC), Sort Centers (SC), Delivery Stations (DS), and Sub Same-Day Delivery stations (SSD), we continuously challenge ourselves to deliver packages faster, more reliably, and at lower cost.

About End-to-End Supply Chain & Speed Services

End-to-End Supply Chain & Speed Services is the core organization within JP Ops that owns supply chain strategy as well as network design and execution. By integrating Supply Chain, Network Design/Planning, and Transportation Planning, the organization optimizes forecasting, planning, network flow, and execution in an end-to-end manner. It also leads speed-focused services such as Same-Day Delivery, Quick Commerce, freezer and perishable grocery, and micromobility, enabling rapid innovation at scale to continuously elevate customer experience.

About JP Launch and Expansion (L&E)

JP Launch and Expansion (L&E) is the project management organization under End-to-End Supply Chain & Speed Services that turns supply chain strategy into a real, operating network. L&E owns execution end-to-end-from upstream activities such as site selection, investment return analysis, and internal investment approvals, through launch planning, hiring, system configuration, training, and go-live readiness. L&E does not stop at planning or approvals. We make decisions, drive execution on the ground, and build Amazon Japan's operations as real, operating sites.

Spanning from First Mile to Last Mile, L&E plays a central role in driving Launch & Expansion across JP Ops.

L&E is currently composed of the following teams:

Core Planning and Execution (CPE)

CPE manages the Last Mile Core network composed of DS, XPT, and AMPL, covering new launches, closures, and network configuration changes.

The team leads end-to-end execution, including site selection, investment business case design, internal approvals, and start-up execution, while optimizing the network from a mid- to long-term perspective.

- A team that designs, implements, and optimizes the Last Mile Core network with a long-term view.

SSD Planning and Execution (SPE)

SPE owns SSD and AMZL+ projects from launch through closure. To support the growth of Same-Day Delivery, the team drives project execution that balances speed with repeatability and scalability.

- A team that rapidly scales the Same-Day Delivery network, a key growth area.

Retrofit, Expansion and Initiative (REI)

REI leads end-to-end execution for new and emerging initiatives, with a primary focus on Quick Commerce (QC). Working closely with global teams, REI scales these initiatives in Japan and establishes sustainable standards, including new programs such as Amazon Storage Unit (ASU).

- A team that turns concepts into viable, scalable businesses.

Launch Configuration and Verification (LCV)

LCV is responsible for system configuration and verification across all Last Mile node types. With a strong focus on "Right First Time," the team supports reliable start-ups with a target of zero DPMO at launch.

- A team that ensures successful launches through robust system design and verification.

Project Management Office (PMO)

PMO operates horizontally across L&E, governing SOPs and playbooks, monitoring project progress, and managing PMIS to ensure execution discipline and visibility.

- A team that raises execution quality across L&E through standardization and continuous improvement.

Career Path

What makes L&E unique is that we do not simply sit between strategy and execution-we own both.

Few organizations within Amazon offer the opportunity to lead end-to-end, from upstream decisions such as network strategy and investment prioritization to on-the-ground execution and operational stabilization.

In L&E, you are not confined to a single site or function. You operate with a network-wide perspective across Japan Operations, constantly balancing local execution with system-level optimization.

This naturally builds the ability to think and decide not in silos, but in terms of overall impact.

With high ownership and accountability, L&E provides hands-on experience in driving complex, ambiguous projects to completion.

This experience accelerates growth not only as a project manager, but as a future leader who can shape and execute strategy.

For those who want to move beyond "delivering tasks" and instead define, decide, and build what comes next, L&E offers a uniquely dense and rewarding environment.

Key job responsibilities

Program Manager, LCV, JP L&E will perform the following responsibilities:

Tech configuration execution for new sites

Perform initial setup work for new DS launches

Serve as the owner of all tech configuration related to the launch and expansion of new last-mile nodes, from the point when last-mile node planning is finalized through handover to the operations owner

Coordinate with various stakeholders to align with delivery requirements, complete all system configurations required to run same-day delivery operations, and report on-site test results to the leadership team

Drive expansion projects forward by removing blockers and resolving escalations

Troubleshoot and resolve operational issues when they arise, particularly issues involving time constraints

Organize standard work for DS launches and establish standard operating procedures for future launches

New initiative configuration across the network

Understand the configuration details of new tech developed by WW, apply the required configurations, and perform on-site troubleshooting

Own the actual configuration for new project execution and pilots, and make corrections based on results

Escalate to the appropriate teams when issues arise within the same-day delivery scope, and drive the project forward

About the team

At LCV, we serve as the technical specialists for new site launches, performing the configuration settings required for on-site operations. Through this process, we work with many teams and gain broad knowledge of how the overall systems connect. All members of the related teams and the Launch Team work as one, moving quickly toward the single goal of launch. This means we contribute directly to expanding the delivery service Amazon provides to customers, in an environment where we feel both responsibility and unity. Our team is diverse, with members of many nationalities and backgrounds. Exchanging views from different perspectives supports your own growth.

BASIC QUALIFICATIONS

- Bachelor's degree

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Speak, write, and read fluently in Japanese

- Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

- Experience working cross functionally with tech teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.