Description

Account Manager

Classification: Full-Time, Exempt
Location: Remote from anywhere in the United States
Salary Range: $85,000 - $90,000 annually
Department: Client Services

Please read this ad thoroughly (and all the way to the end) and know we do not accept resumes without the accompaniment of a cover letter. We want to get to know you a bit, so help us out!

Enjoy the Journey With PixelSpoke!

PixelSpoke is an environment for the curious, solution-oriented, good-humored creatives inside each of us — and we’re looking for our next outstanding team member.

About the Position

The Account Manager is the strategic heart of our client relationships. In this role, you’ll own a portfolio of 15–25 credit union clients, serving as their primary point of contact, trusted advisor, and internal advocate. You’ll partner closely with our UX, development, analytics, and content teams to deliver meaningful digital work—and you’ll help clients see what’s possible and plan for what comes next.

We’re looking for someone who genuinely enjoys building relationships; thinks strategically about client growth and opportunity; can juggle multiple priorities without dropping details; and takes real ownership of outcomes—both for clients and for the team.

Key responsibilities include:

• Own client relationships and satisfaction across your assigned portfolio
• Manage revenue under management (RUM) and identify opportunities for account growth
• Lead client communication, strategic alignment, and expectation management
• Draft and own project details including scope, budget, and timeline
• Develop and maintain client roadmaps and strategic recommendations
• Coordinate internal resources to deliver high-quality client work
• Triage and respond to client support requests

A Day in the Life

Each day starts with a short team huddle to get everyone aligned. After that, you might review project timelines, follow up on open client questions, and coordinate with a developer on a feature launch. Then you jump on a video call with a credit union client to walk through a strategy meeting and discuss priorities for the coming quarter.

At lunch, you grab a virtual coffee with a teammate, or step outside for some fresh air. In the afternoon, you join a Client Services team meeting to work through an issue on a current project, then spend time drafting a work order for an upcoming project. You end your day reviewing a project budget and sending a client a thoughtful update on where things stand—and what comes next.

More About the Position

We’re Looking for Someone With…

• 3–5 years of experience in account management, client services, or a related client-facing role 
• Strong relationship-building skills and a consultative approach to client work
• Ability to manage multiple clients and projects simultaneously without losing track of the details
• Experience scoping work, managing budgets, and keeping projects on track
• Understanding of digital marketing, UX, or web development—or a keen interest in learning
• Clear, proactive communication style—written and verbal
• Sharp attention to detail to ensure alignment between client expectations and internal execution.
• Ability to own, execute, and continually improve on a defined process
• An ownership mentality, who is excited about potentially becoming a co-owner of the company after three years
• Familiarity with the credit union industry is a bonus—or a genuine curiosity to develop it

Who Should Apply?

• Professionals with 3–5 years in account management, project management, or client services
• Anyone who thrives at the intersection of strategy, relationships, and execution
• People who take pride in client outcomes and want to be a genuine partner—not just a point of contact

Year 1 Metrics

• Revenue Under Management (RUM) — Target: $500k+ per portfolio
• Gross Margin — 50%+
• Net Promoter Score (NPS) — 70–80
• Existing client sales — $100k annually
• Production team satisfaction survey — 3.5+ individual score
• Billable hours — 20+ per week

Key Questions

• Are you energized by building long-term client relationships and helping organizations grow?
• Do you have a track record of managing multiple clients or projects—and keeping the details straight?
• Are you comfortable thinking strategically while staying on top of the day-to-day?
• Can you scope work, manage budgets, and communicate clearly when things shift?
• Are you curious about the credit union industry and excited to develop real expertise in it?
• Do you value racial equity and working with people from diverse backgrounds and identities?
• Does the prospect of working at a worker-owned cooperative excite you, or are you interested in learning more?
• If you’re not sure about a few of these, are you excited by the challenge of growing into them?

If you answered “yes” to these questions, we want to meet you!

What Does 100% Remote Position Mean?

This is a 100% remote position. We will provide a computer and most necessities for your at-home office set-up. To learn more about our remote work culture, please see pixelspoke.coop/careers.

Why Join the PixelSpoke Team?

We have a lot of reasons for loving our workplace, but here are a few of the biggest ones:

Our Core Values: Our culture determines how we communicate with each other and our clients, and everything we do is guided by our core values of Enjoy the Journey, Improve Every Day, Everybody Wins, Solution not Blame, Curiosity with a Purpose, and Authenticity. Learn more at pixelspoke.coop/who-we-are/
High Quality Work & Outstanding Clients: PixelSpoke has received numerous awards for our outstanding creative work, and we actively seek out clients that are aligned with our desire to make the world a better place.
Business as a Force For Good: As a worker-owned cooperative and certified B Corp that has been honored as a “Best for the World” company in 2017, 2018, and 2019, PixelSpoke strives to make the world a better place by treating our employees well and improving our environmental, community, and workplace impact.

Learn more about our culture at pixelspoke.coop/who-we-are/ and learn more about our benefits and perks at pixelspoke.coop/careers.

Our Hiring Process

We have a more thorough hiring process than most small businesses. This is because we believe that the cost of a mis-hire is enormous to both an individual and a company. Our process consists of several interviews, a review of your career history, and in-depth reference checks. We want you to find the ideal position for your skill set and strengths.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.

People of all identities, including women, people of color, people with disabilities, people of different ages, veterans, members of the LGBTQ community, and formerly incarcerated individuals are strongly encouraged to apply. We have so much to say about our commitment to diversity, equity and inclusion; please read our full statement at pixelspoke.coop/careers.

If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know in your cover letter or by emailing [email protected].

How to Apply

If you feel you can contribute to a dynamic, growing company, please begin your application process by submitting your application, along with a brief cover letter that answers the following questions:

• What are your salary expectations?
• Which core value resonated with you the most and why?

No phone calls, please.

Requirements

• 3–5 years of experience in account management, client services, or a related client-facing role
• Strong relationship-building skills and a consultative approach to client work
• Ability to manage multiple clients and projects simultaneously without losing track of the details
• Experience scoping work, managing budgets, and keeping projects on track
• Understanding of digital marketing, UX, or web development—or a keen interest in learning
• Clear, proactive communication style—written and verbal
• Sharp attention to detail to ensure alignment between client expectations and internal execution.
• Ability to own, execute, and continually improve on a defined process
• An ownership mentality, who is excited about potentially becoming a co-owner of the company after three years
• Familiarity with the credit union industry is a bonus—or a genuine curiosity to develop it