Job Function
Operations / Logistics /Supply Chain
Description
Special InvestigatorDepartment: Client Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Reporting To: Paul Twinn
Description
Amazing new opportunity interesting work within Insurance claims investigation
Job purpose:
Manage a portfolio of investigation cases from various instructing Client (covering Domestic and Commercial Property, Motor, Casualty and Niche Products)
Working in partnership with the instructing Client, the investigator will undertake thorough and focused enquiries, report upon the outcome of the investigation and make informed and evidence-based recommendations on policy response.
Cases where fraud is established may involve liaising with police to secure a prosecution.
#INDUKI
What will your day look like:
• Undertake a range of investigations in an ethical & professional manner, employing best practice & key investigative competencies, to include -
Technical Knowledge
Investigative Planning & Preparation
Interviewing & Statement Taking
Evidence Identification, Gathering, Analysis & Presentation
Reporting & Correspondence Proficiency
Investigate and validate claims within the agreed structured process of DSI, working in tandem, where appropriate, with other areas of The Davies Group
Support & assist in the development of DSI staff (e.g. Investigators, Conversation Management Handlers)
Adhere to client specific service standards and ensure investigations are conducted within the Company's guidelines, procedures & protocols
Establish and maintain contacts with external investigative bodies and agencies, as approved by DSI management
Be accountable for achieving Key Performance Indicators, as determined by DSI management
To ensure technical and professional development progress is in accordance with agreed Personal Development Plans (PDP)
Promote & maintain the profile of DSI within the Company and throughout the marketplace generally
Perform any other appropriate duties, as & when reasonably requested by DSI Management
All Staff are expected to carry out any reasonable instruction given by their Senior Manager, in line with business requirements.
Knowledge and Abilities:
Previous investigative experience essential, an investigatory qualification would be advantageous
Advanced insurance industry knowledge essential
First class communication skills
A high level of self-motivation and personal accountability
Demonstrate a structured approach and effective time management skills
Ability to work with the minimum of supervision
High levels of IT literacy, proficiency with Excel and Word
Working knowledge of civil & statutory law within investigations
Working knowledge of evaluating and handling intelligence"
Capable of handling sensitive and confidential material
Willing to commit to professional study
High ethical and professional standards
Clean UK driving licence
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Job ID: 80112251
