Description

Join a dynamic team committed to delivering exceptional hospitality and operational excellence. At NHG, we take pride in maintaining top-tier facilities that guarantee the highest standards of comfort, safety, and service for our guests and associates.

We are seeking a proactive and experienced General Manager. This pivotal leadership role ensures all operations adhere to NHG guidelines, drives superior guest satisfaction, and maintains optimal facility conditions.

Job Summary:

Manages one or more NHG Facilities to ensure operation standards are within NHG guidelines and standards. The incumbent of this position reports directly to a NHG Regional Vice President.

Duties and Responsibilities:

• NHG Program Management duties include but are not limited to:
• Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-scale hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status
• Coordinates the alteration, minor construction, painting and preventive maintenance of NHG facilities.
• Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts.
• Responsible for the proper maintenance of operating records, files, cash control, receipts and the custody and security of supplies and equipment, fixed assets, etc.
• Conducts inspections of all areas of NHG Lodging operation(s), and identifies problems and/or deficiencies and implements appropriate corrective measures, and follows up to ensure deficiencies are corrected.
• Ensures compliance with all safety, fire and sanitation regulations, and ensures the safety/security of NHG guests and associates.
• Coordinates service requirements with the Contract Specialist for those items, supplies, services and labor which lend themselves to contract negotiation procedures following NEXCOM policies and procedures.
• Develops and administers operating and equipment budgets in conjunction with NHG Headquarters.
• Maintains accountability for the safeguarding of all funds.
• Provides short and long range financial plans to ensure program goals are met.
• Participates in the development and execution of the installation NHG business plan, annual budget and capital plan(s).
• Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses; prepares timely, well-planned annual budgets that accurately reflect the property's potential business plan.
• Maintains contact with guests to ensure satisfaction and responds to all inquiries and complaints in a professional and timely manner, in accordance with program standards.
• Provides customer-facing integration, execution, and management of services and resources at the installation level.
• Utilizes the NHG Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.
• Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.
• Processes local reservations, reservations through the Central Reservation Center and maintains the Property Management System.
• Markets the NHG program using technology with approved online, print and local resources to ensure patrons are aware of the availability of lodging assets and programs.
• Manages real property resources and provides advice on renovations, improvements, and minor and/or major construction.
• Maintains liaison with all NHG lodging programs and other activities, vendors, suppliers and other appropriate authorities within the local area to ensure adequate levels of guest services and to establish maximum vendor relations.

A total of 6 years of experience, consisting of the following:

GENERAL EXPERIENCE:

3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.

OR SUBSTITUTION OF EDUCATION OF EXPERIENCE:

1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.

AND SPECIALIZED EXPERIENCE:

3 years of progressively responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating; or similar work which demonstrated the knowledge and abilities of the operational area.