Description

Summary

Overview:
At Hyatt, we believe our guests choose us because of our caring, attentive associates who are committed to providing efficient service and awe-inspiring, meaningful experiences that nourish the soul and elevate well-being.

At Alila Napa Valley, a Forbes-rated luxury resort nestled in the heart of wine country, we cultivate mindful, intentional experiences that reflect the serenity of our surroundings and celebrate our local, artisan heritage. Rooted in Alila's core values of balance, connection, and respect, we deliver thoughtful, holistic wellness offerings designed to inspire a sense of awe and presence.

The Spa Manager plays a vital leadership role in curating and overseeing transformative wellness journeys. This individual will guide day-to-day operations of the spa and wellness programs-including massage and body therapies, nourishing guest activities, and artisanal spa retail-ensuring they align with our philosophy of intentional living and mindful well-being.

Leading a high-performing team, the Spa Manager will ensure each guest experience reflects luxury, operational excellence, and our deep commitment to fostering authentic connections and a lasting sense of wellness.

Why Work With Us:
• Competitive salary and benefits package
• Paid time off from date of hire
• Medical, dental, and vision insurance
• 12 free nights at Hyatt hotels worldwide + colleague rates
• $1,000 annual wellness/education reimbursement
• A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate

Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities:
• Oversee daily spa operations including guest and group booking, treatment rooms, guest activities, locker rooms, and retail boutique
• Schedule and manage spa associates including therapists, concierge, and attendants
• Lead recruitment, onboarding, and ongoing training of spa team members
• Assist Spa Director in achieving financial goals through effective labor management, inventory control, and budgeting
• Uphold Forbes Five-Star service standards through coaching and consistent team development
• Develop and manage wellness and resort activities that align with the Alila brand
• Handle guest feedback and resolve service issues promptly with professionalism
• Collaborate with hotel departments to create a seamless guest journey
• Maintain a pristine and tranquil spa environment that embodies Alila's luxury standards

Qualifications

Qualifications:
• Previous supervisory or management experience in a luxury spa or wellness environment required
• Knowledge of body treatments, massage therapy practices, and wellness programming preferred
• Strong leadership, communication, and organizational skills
• Proficiency with spa software systems such as Book4Time and MS Office
• Ability to build and inspire a team in a fast-paced, service-focused environment
• Flexible schedule including weekends and holidays

Physical Requirements:
• Ability to stand for extended periods and move throughout the property.
• Capable of lifting, pushing, or pulling up to 25 pounds as needed.
• Frequent use of computer systems, phones, and standard office equipment.
• Must be able to work indoors in a front‑of‑house environment with constant guest interaction.