Description

You Will:   

The Integrated Medical Assistant (MA) for the East Region, West Region or North Region will be a key contributor to our first-class care team at Prosano Health Solutions. This person will deliver on our commitment to excellence to our patients and help us grow through their role and will have end-to-end responsibility for the direct patient care experience navigation. This role is core to partnering with the care team in supporting patients in their journey toward their best health. This position has an emphasis on customer/patient care excellence, privacy, compliance and serving in a dynamic health setting. 

• Support MA duties on site as well as travel to other Prosano clinics in a designated region as needed with a minimum of 3 Prosano sites/clinics in scope
• Standardize MA competencies aligned to business Desk Level Procedures across all Prosano Care Centers.
• Assist with the facilitation of Medical Assistant new hire onboarding tasks/responsibilities
• Serve as training support/mentor to medical assistants
• Review and update established MA checklists to ensure MA skills in a designated region are aligned to job requirements
• Follow established protocol to upskill MAs when gaps are identified
• Perform the standard MA functions, when needed:
  • Establish a strong rapport with the patient, to include delivering an exceptional patient care experience.
  • Prepare patients for their visit to include communicating details around their scheduled visit, explaining all relevant information clearly, take vitals, and complete updates to patient record as required.
  • Perform Veni puncture and phlebotomy processing
  • Prepare equipment and examination rooms, and ensure clean instruments are available for the daily care center operations
  • Assist provider with medical treatments, procedures, and exams
  • Manage inventory of medical supplies and equip exam rooms with appropriate supplies
  • Working hours can include morning, night, or weekend hours
  • This position requires 100% on-site work at the care center location and will involve travel between a minimum of the 3-4 clinics assigned
  • Perform all other duties as assigned

Requirements

You Have:

• Excellent interpersonal skills to include maintaining courteous, friendly, and effective communications with patients, team members and external parties
• Electronic Medical Records experience
• Customer service orientation and experience
• Effective communication skills across multiple modalities
• Strong collaboration skills
• Empathy and advocacy
• Exceptional organizational skills and are detail oriented
• The ability to always maintain confidentiality
• High school diploma or GED
• 2 years Medical Assistant experience
• 2 years’ experience training and leading others
• Board Certified or Board Registered Medical Assistant required
• 2 years phlebotomy experience
• A Basic Life Saving (BLS) certification or obtain one within 30 days of hire
• An active Arizona fingerprint clearance card
• An Active Arizona Driver’s license with acceptable driving record and reliable transportation