Description

Summary

Position Summary:

Hotel Saint Augustine is looking for candidates to join our newly opened property! Hotel Saint Augustine is a new 71-room property located in the heart of the Montrose neighborhood. The hotel is spread across five small buildings with an all-day restaurant, lobby bar, and intimate event space. Hotel Saint Augustine takes inspiration from the spirit of Houston itself, a duality of old world and new, a rich diversity and a forward-thinking sensibility. Hotel Saint Augustine is proud to be part of the Bunkhouse/Hyatt family, and our colleagues enjoy the following benefits.

• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

The Front Office Manager supports the Front Office leadership team in ensuring smooth daily operations while upholding the Hyatt standard of excellence. This role focuses on overseeing the front desk, concierge, and guest services teams, ensuring a seamless and welcoming experience for all guests. Responsibilities include managing scheduling, staffing levels, and training, as well as supporting ongoing staff development to promote a high-performance, service-focused culture.

Job Description:

The Front Office Manager is responsible for all duties of the front desk operation and oversees all Front of House inquiries which includes staff training, inter-department communications, staff scheduling, responding quickly to guest requests and/or complaints in a friendly manner, and ensuring that appropriate action is taken to guarantee guest satisfaction. This person should possess strong communication skills and demonstrate strong leadership abilities.

Job Responsibilities:

• Develop and recommend the budget, labor cost plans, and objectives and manage within those approved plans
• Maintain guest room inventory
• Coach and counsel colleagues as needed to reflect Bunkhouse/Hyatt's service standards and procedures
• Perform all tasks of the front desk as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with all departments.
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
• Ensures proper staffing levels for customer service goals

Qualifications

Qualifications:

• Multiple years of progressive hotel rooms management experience required
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills

• Responsible for short- and long-term planning and the management of the hotel's Front Desk operations
  
  Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
  
  All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.