Description

Summary

Thompson Palm Springs is currently recruiting for an experienced Director of Operations - Rooms to join the hotel's Leadership Team.

Thompson Palm Springs has quickly become the desert's most exciting lifestyle hotel tailored to influential locals, sophisticated globetrotters, VIP gatherings and social events. Situated at the heart of the city's iconic Palm Canyon Drive, the hotel includes 168 bungalow-inspired guest rooms and suites coupled with our 8,000 square feet of indoor meeting space, plus unique outdoor venues. Thompson Palm Springs is a place where high expectations aren't just met-they're exceeded. It's a place where careers are made and talent opens doors to exciting opportunities in the hospitality industry worldwide. Discover your place to shine in our warm, respectful, and inclusive culture.

We're looking for an individual who embodies the lifestyle experience. An ideal Thompson Leader has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. This highly visible role will report directly to the General Manager.

The Director of Operations - Rooms oversees hotel services including Front Desk Operations, Housekeeping, Guest Services and Upper Stories. This leader maximizes room revenues and occupancy by analyzing daily status rates and adjusts accordingly. Duties include the ability to manage large events and ensure high volume occupancy special requirements are accommodated. In addition, the Director of Operations - Rooms analyzes rate variances, monitors credit reports and maintains close observation of daily house counts, coordinates major projects such as renovations, capital expenditures, and equipment changes, conducts weekly Rooms Divisions meetings, including monthly financial review with managers and senior hotel directors, prepares revenue and occupancy forecasting and monitors labor expenses through schedule approval process, and hires, manages and trains the rooms division managers and employees. Other duties and responsibilities also include, but are not limited to:
• Responsible for short- and long-term planning and the management of the operations in the front and back of the house
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
• Experience supervising all Rooms Departments
• Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
• Experience developing standards and operating procedures
• Managing and delegating special projects
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

This is an exempt (salaried) role. The salary range for this position is $106,400 - $150,400 . This is the pay range for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors including experience and education.

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 6 years or more of progressive hotel Rooms experience
• Service oriented style with professional presentations skills
• At least 5 years' experience in a senior role in a hotel
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience implementing new Rooms concepts

Why work for Thompson Palm Springs?

• Health, Dental, Vision Insurance eligibility after 30 days of employment
• Paid Time Off (PTO)
• Compassionate Leave
• Life Insurance
• Paid Holidays
• 401k Retirement Savings Plan & Company Match
• Paid Parental Leave & Adoption Assistance Program
• Free & Discounted Hotel Rooms at Hyatt Hotels around the World!

Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing