Description

Location: Remote, US (Must reside in the United States)

Knowledgeworks Global (KGL) is a leading company providing editorial and production support services for peer reviewed journals across scholarly/scientific publishing. Our continual growth creates ongoing opportunities for individuals who value:

• Professional growth. Our team works in a supportive environment that encourages career advancement through teaching and learning. You will have the opportunity to improve your editorial and management skills through collaboration with experienced team members.

• Community. When you work with us, you become part of a community of people who value collaboration, diversity, mutual respect, curiosity, collegiality, and quality work.

• Flexibility. We are committed to work-life balance through flexible schedules and benefits that allow you to enjoy time away from the keyboard. As a FT employee, you will be eligible for Paid Time Off, health insurance, and a 401K match.

• Making a difference: KGL associates play a critical role in advancing science, medicine, and other scholarly research through upholding publishing standards and lending critical support to editors, authors, and reviewers on the journal/s they manage.

Position Description

The Associate Managing Editor oversees journal editorial and/or production operations for client’s peer-reviewed journals from manuscript submission to publication. The Associate Managing Editor serves as the primary point of contact for client stakeholders and ensures that the work of the dedicated support team exceeds expectations for productivity, quality, and schedule adherence. The Associate Managing editor may supervise one or more editorial associates.

Responsibilities

• Provide excellent customer service to all external and internal journal stakeholders (e.g., editors, authors, publishers, colleagues).

• Ensure contractual requirements and service level agreements for assigned client workflows are met.

• Oversee journal inbox and handle escalations.

• Update and maintain accurate protocols for editorial workflows.

• Train and manage support staff performing daily peer review, editorial, and/or production tasks.

• Inform managers of staff errors and/or client feedback immediately and ensure that any issues which could impact customer satisfaction are resolved rapidly (internal escalations).

• Be a proficient user of the manuscript management system, from workflow optimization to using system reports for monitoring timeliness and other indicators of journal health.

• Utilize KGL Editorial’s cloud-based technology as a communication and productivity tool.

• Proofread and refine correspondence and information going to journal stakeholders for grammar and clarity (e.g., decision letters, instructions for authors and reviewers).

• Prepare agendas, complex system, or other reports, and/or presentations for editorial meetings.

• Handle invited manuscripts and other special content workflows including special issues and supplements.

• Administer social media.

• Perform other duties as assigned.

 Basic Qualifications

• A minimum of 3 years working in the editorial office of a scholarly journal

• Knowledge of scholarly publishing processes and best practices

• Excellent oral and written communication skills

• Experience with one or more manuscript management systems (e.g., Editorial Manager, ScholarOne Manuscripts, eJournal Press)

• Social media experience

• Proficiency with standard office technology (e.g., Microsoft Office, teleconferencing, SharePoint)

• BA or BS degree required.

Desired Skills and Abilities:

• Stay informed about industry trends, competitor activities, and changes in the industry landscape
• Occasional travel may be required

KGL a CJK Group company, is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

To apply:

For immediate consideration, please submit your resume at https://myjobs.adp.com/cjkjobs/cx/job-details?__tx_annotation=false&_fromPublish=true&reqId=5001148301506